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It made me anxious

Posted By omegaeq59

"It made me anxious"

About: East Ayrshire Community Hospital / General Medicine

(as a service user),

I attended East Ayrshire Hospital, Cummnock in January for treatment. The nurse phoned through to arrange another appointment for me. When I went to collect it, the receptionist referred to me as "the lady"  I had no idea what they was referring to. As I lifted the letter, they referred to me again as "a lady" in what I found a sarcastic manner.

There were 3 other people all having a chat and I left feeling humiliated as they all started laughing. It made me very anxious about going to my next appointment.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 13 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 29/03/2023 at 12:05
Published on Care Opinion at 12:05

picture of Pamela Gibson

Dear omegaeq59

Thank you for taking the time to share your feedback with us via Care Opinion. I was really sorry to hear that your experience of our service has been such a poor one and has caused you anxiety. Please be assured that this is not the standard of care that we aim for.

I have passed your feedback to the Team at East Ayrshire Hospital and have asked them to reflect and learn from your experience.

Thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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