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Grateful to everyone involved in my treatment and care

Posted By oscarmr93

"Grateful to everyone involved in my treatment and care"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance Nottingham NHS Treatment Centre(Nations Healthcare) / CT scans Nottingham NHS Treatment Centre(Nations Healthcare) / MRI scans Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine Specialist Therapy Services / Community Stroke Team – South Notts

(as a service user),

I had a stroke around one evening in January 2023. The ambulance strike was due to start at midnight.

My neighbour called 111 who ordered an ambulance. Ambulance arrived within 15 minutes. Taken to QMC resuscitation unit. Within 20 minutes I had a CT scan and was offered thrombolysis treatment which I accepted.

Was up in bed in a ward soon after midnight. Had MRI scan that afternoon and no brain bleed so was allowed home. Brilliant.

As I live alone it was very reassuring to receive a visit from Alice of the stroke support team. She was excellent. Over a series of visits she helped me to understand my symptoms…. brain fog, fatigue, poor balance, weakened right leg. The exercises I was given proved beneficial though I had to stop using the balance mat. It upset my arthritic knee.

I am so grateful to everyone involved in my treatment and care.That it was so prompt may, I feel, have lessened the potential impact of the stroke.

Thank you everybody.

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 13 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 15/03/2023 at 13:05
Published on Care Opinion at 13:05

Dear Oscarmr93

Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews and are especially pleased to hear that, despite the planned strikes, a crew attended within 15 minutes and conveyed you to hospital for immediate medical assistance.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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Response from Claire Lee, Community Stroke Team Lead, South Nottingham Community Stroke Team, Nottingamshire Healthcare NHS Foundation Trust 13 months ago
Claire Lee
Community Stroke Team Lead, South Nottingham Community Stroke Team,
Nottingamshire Healthcare NHS Foundation Trust

Submitted on 15/03/2023 at 13:28
Published on Care Opinion at 13:28

Thank you for sharing your experience with the Community Stroke Team. This is wonderful feedback and I will pass this on to the team, specifically Alice whom you have mentioned.

It is really important to us that our patients, families and carers let us know how well / or not we are doing in order that we shape the delivery of services to become as patient /family/carer centered as we can.

I am pleased that you received the right amount of care and support following your stroke. Your feedback is very important to us to know and is much appreciated.

I am pleased to hear that you also received such good care from our colleagues along the whole pathway from 111, East Midlands Ambulance Service to the Stroke Unit at Nottingham University's Hospitals NS Trust Hospitals. I hope they will also see this comment from you.

We wish you a continued recovery and all the best for the future.

Thank you so much.

Claire Lee

Community Stroke Team Lead

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Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 13 months ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 15/03/2023 at 15:45
Published on Care Opinion at 15:45

Good afternoon, oscarmr93

Thank you for taking the time and for your positive feedback about the excellent and very prompt advice you received, and the action taken in January when you contacted our NHS111 service due to being unwell.

We always endeavor to provide a high level of care.

I am very happy to hear that you have had a good experience with our NHS111 service and that you are now at home recuperating, and I wish you all the best for the future.

It is also good to see from your feedback that despite the planned strikes that all the services worked seamlessly and efficiently to enable your prompt assessment and transport to hospital where you received the prompt and necessary treatment and care you required.

However, if you can and like my colleague Sarah @ EMAS, we would appreciate you sharing your comments with our Clinical Governance team, with as much detail as you can (e.g., date and time) so that they might identify the member of staff within our NHS111 service who received your initial call and share your words with them. You can contact them via telephone on 0300 1000 407 9am-5pm weekdays (or leave a voicemail if you wish) or e-mail DHUL.ClinicalGovernance@nhs.net.

Best wishes, Judith Brown, Lead for Patient Experience & Inclusion and AIS Champion, DHU Healthcare

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Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 13 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 16/03/2023 at 16:58
Published on Care Opinion at 16:58

Hello OscarMr93,

Thank you for sharing your patient experience with us, I am always in awe of stories such as yours, where a patient shows such bravery and strength. I am so pleased to hear that you are now getting your fitness back with assistance of all the services you mentioned above.

I will of course share your comments with the many different teams involved in your journey here at NUH as they always like to know how the patient got on after their care.

I wish you a speedy recovery and I hope you continue to go from strength to strength

Best wishes

Kelly Morley - Patient experience officer.

Email - QMC.PET@nuh.nhs.uk

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