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Calm and reassuring

Posted By laundry

"Calm and reassuring"

About: Forth Valley Royal Hospital / Xrays & Scans

(as the patient),

I was referred for an MRI and received an appointment within 3 weeks. I attended Larbert hospital for an MRI scan. All of the staff were great. I was really nervous and had a bit of a wobble in the pre assessment but Hazel was amazing, really calm and reassuring. She talked me through what would happen and what I could expect. 

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Responses

Response from Jennifer Gilchrist, Radiology Department Manager, Radiology, NHS Forth Valley 14 months ago
Jennifer Gilchrist
Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 13/03/2023 at 14:41
Published on Care Opinion at 14:41

Dear laundry,

Thank you for taking the time to send feedback about your recent MRI scan in Forth Valley. I am very pleased the staff were able to help you through the scan. We take pride in our care and support for patients, and I will pass on your thanks to the team - especially Hazel.

Best Wishes,

Jen

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Response from Susan McMillan, Deputy Radiology Department Manager, Radiology, NHS Forth Valley 14 months ago
Susan McMillan
Deputy Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 13/03/2023 at 15:12
Published on Care Opinion at 15:12

Hi laundry

Thank you for taking the time to post such positive feedback about your MRI appointment on Care Opinion.

I am so glad Hazel was able to support and reassure you allowing your MRI scan to be completed.

I will certainly forward your kind words on to Hazel and the rest of the MRI team.

Kind regards

Susan McMillan

Deputy Radiology Department Manager

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Update posted by laundry (the patient)

Thank you Jen, I appreciate that. Hazel's colleague (I think her name may have been Jess?) was also great

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