"Very poor service"

I went to the surgery today as I tried to get through on the phone yesterday and listening to the recording it clearly said if it was not urgent sfor today to go to the surgery to complete a triage form. This is what I done and was there around 9.30. I explained could I complete a form as I have had bleeding from my rectum and pain for over four weeks. Was told that I could not complete a form and try again tomorrow. How very poor is that when all the adverts say to report bleeding. I burst into tears and left. I even pleaded could I complete a form to get into the system but no.