This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Distress and pain could of been avoided

Posted By LinMG

"Distress and pain could of been avoided"

About: Derriford Hospital / Cardiology Derriford Hospital / Nephrology

(as a service user),

My husbands new pace maker became infected after it was changed due to a new battery being needed.

He had a severe infection when seen in the pacing clinic and was sent home until the device could be removed.

The infected wound was not checked or treated for 7 days, no wound care or advice. The pace maker actually came out by about 2 inches before the device could be removed.

On going into hospital for the device to be removed after 7 days he had sepsis. This could of been avoided if arrangements to clean and dress the wound had been provided. Sepsis could of been avoided and severe kidney failure and dialysis.

Guide lines of treating an infected wound were not followed and the distress and pain of the device coming out could of been avoided

Very poor standard of care from the cardio, but cannot fault the renal department and the wards while in hospital for over 3 weeks

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 13 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 15/03/2023 at 15:21
Published on Care Opinion at 15:21

picture of Alison Stanton

I am so sorry to read about your husband's experience.

The details of your account do sound familiar and I wonder whether this relates to the same patient where we have already formally addressed the concerns mentioned.

If this is not the case, and you would like to get in touch, please call our PALS team on 01752 439884 or email them at plh-tr.PALS@nhs.net quoting reference PALS 71362.

Thank you

Alison Stanton

Patient Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by LinMG (a service user)

I don't believe you have addressed the situation

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 13 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 16/03/2023 at 10:18
Published on Care Opinion at 10:18

picture of Alison Stanton

I am sorry to hear that.

You will receive a further letter at some point, but this will summarise our responses to date and refer you on to the Parliamentary and Health Service Ombudsman.

For that reason, I do not think this is the appropriate forum within which to discuss your concerns, so if you could please wait for a further account from us, you can then make the appropriate decision on your next steps.

Thank you

Alison Stanton

Patient Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by LinMG (a service user)

I am not discussing anything on here.I have just put our experience with the NHS on here as I believe that this site was for

Opinions
Next Response j
Previous Response k