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"A poor check up"

About: Highfield Hospital

Waited three months for this appointment. Besides the feeling of a could not care less attitude and doctor arriving back from lunch late for my appointment it was a quick look at my eye then telling me I had dry eyes which I already knew. My issue was a redness and soreness in the corner of the eye and I asked what this was and what was causing it, could they look again, they did not look saying it was my dry eyes. Told me the ointments to get and off I went. Asked about a follow up, they said I would be contacted. No contact to date. Made an appointment with the optometrist to check my eyesight out and more so, to check out the soreness / redness in the corner of my eye as I felt I was not getting anywhere with nhs, plus the problem eye was getting worse.

Straight away they could see the problem a spk. Basically a scar on the Cornea from a past injury that was slightly infected. Purchased Medication suggested and hopefully it will be cleared up within three months. If not come back in to see them again, but let them know the outcome. After a couple of days the eye was feeling less angry using the antibiotics. Time will now tell. Not that happy with you nhs. Possible doctors need their diagnosis track record looked at to see how successful they have been.

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Responses

Response from Highfield Hospital 14 months ago
Highfield Hospital
Submitted on 10/03/2023 at 17:02
Published on nhs.uk on 12/03/2023 at 20:12


I am sorry to hear that you experienced delays in our outpatient clinics which I understand can be frustrating.

Whilst we do all we can to ensure that appointments run on time, this is not always possible as both the hospital and consultants' first priority is to ensure patients receive an appropriate consultation which, at times can take longer than expected.

We would like the opportunity to address your concerns. Please reach out to us directly at 01706 766605 when you have a chance.

Thank you, and we look forward to hearing from you.

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