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"Inept"

About: Pride House

Pre Covid I was using the Therapy for You service. After several sessions the therapist told me she thought I needed a different type of therapy as cbt was not working and was told she whould have to put me onto another waiting list to see a specialist. A year later I was told I had been taken off the list but no one could tell me why. They offered to put me back on the t4u list but had to put me back at the start.

About a month ago I finally got my first new appiontment. The therapist did not know about my previous sessions so began cbt again. 2nd session, I was having a particularly bad day, had gone through days of particularly bad insomnia but this had finally broken and I was falling asleep first the first time in days. I contacted t4u to cancel the session. My therapist did not get the message and still called me, waking me up. I cancelled that appointment. We scheduled the next session for 2 weeks time. That would be last wednesday.

Wednesday. No one called. I waitied. No call all day. No missed calls. I email t4u. I get a reply saying "We are sorry you missed your recent appointment/s and were unable to let us knowbeforehand. You have now been discharged from our service."

I had not missed any appointments without notice.

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Responses

Response from Pride House 2 years ago
Pride House
Submitted on 21/03/2023 at 14:51
Published on nhs.uk on 22/03/2023 at 17:18


Thank you for taking the time to provide your feedback. We are very sorry this has been your experience. We would like the opportunity to look into this for you; if you would like to discuss this further please contact us on 01268 739128 and ask for a Manage to call you back. Thank you.

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