"Inept"

Pre Covid I was using the Therapy for You service. After several sessions the therapist told me she thought I needed a different type of therapy as cbt was not working and was told she whould have to put me onto another waiting list to see a specialist. A year later I was told I had been taken off the list but no one could tell me why. They offered to put me back on the t4u list but had to put me back at the start.

About a month ago I finally got my first new appiontment. The therapist did not know about my previous sessions so began cbt again. 2nd session, I was having a particularly bad day, had gone through days of particularly bad insomnia but this had finally broken and I was falling asleep first the first time in days. I contacted t4u to cancel the session. My therapist did not get the message and still called me, waking me up. I cancelled that appointment. We scheduled the next session for 2 weeks time. That would be last wednesday.

Wednesday. No one called. I waitied. No call all day. No missed calls. I email t4u. I get a reply saying "We are sorry you missed your recent appointment/s and were unable to let us knowbeforehand. You have now been discharged from our service."

I had not missed any appointments without notice.