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Care Opinion

Excellent Care and Compassion

Posted By quebecee45

"Excellent Care and Compassion"

About: Crosshouse Hospital / Stroke Care NHS 24 University Hospital Ayr / Cardiology University Hospital Ayr / Combined Assessment Unit (CAU)

(as a relative),

My brother passed away suddenly in ward 3E Crosshouse Hospital following several weeks of hypertension. He was admitted to Ayr CAU who quickly managed his blood pressure and arranged all the tests he needed. Unfortunately the high blood pressure had caused a great deal of damage to his heart which led to the development of a clot in his left ventricle. This was being treated in station 6 but sadly moved to his brain and became a large bleed from which he could not recover.

My brother always kept good health and had never been a patient before….he was terrified of hospitals! The warmth and fantastic care he received in Ayr CAU especially from Jackie and Ian that 1st night had an unbelievable impact…he was no longer frightened! From then on his journey from CAU to the wonderful staff in both Station 6 and the stroke unit he felt safe and amongst friends and did not stop talking. What did you do with the quiet man? Lol x Thankyou to each and everyone of you who made him feel relaxed and comfortable from all the family and thankyou for allowing us all to be in to stay with him. We will be forever grateful as I know my brother was. Also special thanks to the attentive nurse on nightshift who stayed with us at the bedside in 3E, beautiful nursing. Thankyou to the lovely ANP and Doctor at Crosshouse Hospital NHS 24 who reviewed thoroughly and brought the pressure down.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 14 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/03/2023 at 10:42
Published on Care Opinion at 10:42

picture of Shona Lawrence

Dear quebeccee45

I’m so sorry to learn your brother passed away. I hope you, and your extended family, have support at this time. I extended my sincere condolences and best wishes to you all.

How very thoughtful of you to share your story on Care Opinion and thank the staff who cared for your brother. The care provided has clearly left a hugely positive impression on you and is something you can reflect on with huge comfort. Each and every staff member sound as though they provided care tailored to your brother’s needs and it’s great to see you were able to stay with him. The staff within NHS Ayrshire & Arran sound fantastic and I’m sure will be so pleased to receive your heartfelt feedback.

It appears from your story that contact was made with NHS 24. Should you wish to share any further information on your call to 111, it would be good to hear directly from you. You can contact me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again for sharing such heartfelt feedback.

With best wishes to you and your extended family.

Shona

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Response from Christine Somerville, Senior Charge Nurse, Acute Stroke Unit (Wards 3E/F), University Hospital Crosshouse, NHS Ayrshire & Arran 14 months ago
Christine Somerville
Senior Charge Nurse, Acute Stroke Unit (Wards 3E/F), University Hospital Crosshouse,
NHS Ayrshire & Arran

Submitted on 07/03/2023 at 16:15
Published on Care Opinion at 16:15

Dear quebecee45,

Firstly please can I pass over my sincere condolences to you and your family from all the staff in Ward 3E. This must be a really difficult time for you all. It is so nice to read about the excellent care your brother received from NHS 24 right through his time in hospital. This is so important and something we all strive for.

The staff will be delighted to read how they were able to support your brother and you and your family. We really appreciate you taking the time to post your feedback.

Thoughts are with you at this time,

Christine and Staff Ward 3E.

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