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"Told I was wrong about my symptoms"

About: Newcastle Medical Centre

(as a service user),

I came in with a painful bump on the back of my head, the doctor tried to tell me it was just part of my skull, but it wasn’t as it was asymmetrical to the other side, causing me pain and headaches. Only once I repeated the symptoms did they did say it was swollen compared to the other side. Then said vaguely it could be this, could be that and gave me antibiotics. The doctor was 4 minutes behind schedule which i was okay with but the whole appointment felt very rushed and like I didn’t receive good quality care. Doctor even asked if i was pregnant as I walked out the door. So unprofessional and now I have to seek a second opinion because more painful bumps have surfaced, and the doctor didn’t explain to me that this might happen, just tried to tell me I was wrong about the symptoms i was experiencing. Disappointed in this service 

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Responses

Response from Newcastle Medical Centre 13 months ago
Newcastle Medical Centre
Submitted on 10/03/2023 at 14:18
Published on nhs.uk on 12/03/2023 at 20:10


Dear Patient

Thank you for your feedback. I am the Practice Manager and I am sorry you have been left disappointed with the service.

I would appreciate it if you could email me regarding your concerns as they can be investigated. The email address is cherylmooney@nhs.net

kind regards

Cheryl

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