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AAU waiting time

Posted By andromedagf49

"AAU waiting time"

About: Forth Valley Royal Hospital / Acute assessment unit

(as a relative),

We arrived at AAU at 1:30. It is now after 6:00. My wife was referred by the GP who had a concern about a stroke. She has finally gone for a CT scan. We have been stuck in a waiting room till now. It has an infuriating beeper that I assume to be an unanswered telephone.

A nice lady who volunteers made us a cup of tea but it appears that there are no free beds if my wife needed to be admitted. Some people have been here longer than us. This is a terrible waste of peoples time. We feel tired, bored and undervalued.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 14 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 02/03/2023 at 09:37
Published on Care Opinion at 09:37

Dear andromedagf49

Thank you for taking the time to get in touch to highlight your recent experience in the acute assessment unit. Reading your story I can hear how frustrating and upsetting this must have been for you and your wife. I would like pass on my most sincere apologies.

I will share the lovely comments you have shared in your story with the volunteering team, I am sure they will be delighted to hear them.

I was wondering if I could ask you you to get in touch with me, as I would like to look further into what happened during your time within the acute assessment unit. You can contact me on 01324 567472 or pamela.scott@nhs.scot

I look forward to hearing from you, and hope your wife is making a good recovery.

Best wishes Pamela

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