"Caring and compassionate staff"

My wee 96 year old Ma had a stroke. Ambulance arrived within 8 minutes. Rushed through GRI A&E. Receptionist on front desk took us straight through. All staff were caring, compassionate and thoroughly professional. We were kept updated all the way. We were given a room in a&e as end of life.  We were all so very grateful for that room to maintain her dignity. All staff again were just so amazing. Although the department was very very very very busy we were made to feel that nothing was a bother - we were seen and heard.  NHSGGC have so many amazing staff who are professionally trained for their job but it takes much more than that. You can't train empathy and we were shown it in abundance that evening. Unfortunately I can't remember everyone's names but recall Michael & Sarah and Doctor who looked after Ma when she came in and kept us updated after her CT scan, etc.  Also a big thanks to 

?Rebecca who tried desperately to get us a Priest. Thank you all very much you are all amazing.