"I left feeling quite upset"

Today I visited cheltenham maternity clinic. While I'm usually satisfied with the care here. Today seemed very unfriendly and was upsetting and made me worry alot about my baby. 

I arrived for my scan. I have been advised to have extras as I lost a baby previously and in my scan a few weeks ago I was told my placenta was low lying. 

I arrived at the front desk with a mask after waiting while the staff member behind the desk was extremely grumpy with the people infront as they hadn't brought a mask. 

It was my turn and I saw that the staff member who was shouting was themself not wearing a mask. Which I found to be... odd. 

They spoke to me in a manner that was cold and impersonal and grabbed my notes. I have PTSD. This manner was not friendly and set me worrying. Then I was handed a urine sample bottle and told I had to provide one - I asked if i needed to give it back to her or the nurse and the reply was sarcastic. I explained I was waiting for a scan. They said I needed to do one anyway. 

When I went into the scan room the sonographer was also unfriendly and cold too. Started scanning me and then got angry my bladder wasn't full. I told her the person at the front desk had requested I provide a sample hence my bladder was no longer full. They started to get a bit irate and said that they couldn't assess the placenta and I shouldn't have bothered to come for the scan. I was looking forward to the scan and to seeing my baby. The sonographer refused to show me the babies face and started telling me about a couple before who had tried to film their baby on the monitor and so they no longer wanted to help people with it. They then gave me a horrible photo, which I suspect was on purpose, that didn't even show my baby so I left feeling quite upset.

Warmth and personability is really important in health care. I now don't know if i need to keep worrying about my placenta or not. The NHS doesn't give an option to provide this feedback on their appointment without going through a formal complaints process. So I'm using this app.