This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unprofessional comments

Posted By circinuswg77

"Unprofessional comments"

About: Northern Ireland Ambulance Service / First responder paramedic The Ulster Hospital / Respiratory Hub

(as a service user),

I have had a chest infection for 2 weeks and last Friday morning I called 999. They sent a paramedic out and I couldn't praise them enough. They really made me feel easier as my breathing has been quite laboured. I have just been told by my daughter that as they were leaving they said they didn't know why I had phoned as there was nothing wrong with me.

I ended up in Ulster hospital Friday afternoon was seen by a doctor who confirmed I have a severe infection and prescribed stronger antibiotics. This doesn't seem very professional to me and has caused some stress.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 14 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 23/02/2023 at 12:14
Published on Care Opinion at 12:14

picture of Neil Gillan

Good afternoon circinuswg77,

Thank you for taking the time to submit your valued feedback. I am so sorry to hear that despite the high praise you have for the care provided to you by the paramedic, this has been overshadowed by their parting comment. I am also sorry to learn how poorly you’ve been and for the added distress this comment has caused you. I do hope that you are starting to feel much better. If you would like a member of our Service User Feedback Team to get in touch to progress your concern further, please provide your contact details or alternatively they can be contacted at complaints@nias.hscni.net or on 02890 400999.

Trusting this is acceptable

Best wishes

Neil

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 14 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 23/02/2023 at 13:50
Published on Care Opinion at 13:50

picture of Conor Campbell

Dearcircinuswq

Thank you for sharing the story of your experience.

I hope that response to your infection is taking effect and that your recovery is underway.

Should I be able to help you further with your care journey at South Eastern HSC Trust, please email me at conor.campbell@setrust.hscni.net or call me on 07485593364.

Best wishes

Conor

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k