This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Outstanding service from paramedics

Posted By Keep smiling

"Outstanding service from paramedics"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a relative),

My husband and I would like to thank the two Paramedics who attended to him when he collapsed one morning whilst walking the dog.  Despite lying outside the ambulance arrived promptly and the two Paramedics were outstanding getting him into the warmth of the ambulance immediately.  The staff at A&E were very professional under extremely difficult circumstances.  Once again thank you so much for your kindness and professionalism.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 14 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/02/2023 at 13:13
Published on Care Opinion at 13:13

picture of Lise Axford

Dear Keep smiling

Thank you for giving such positive feedback following your husband's collapse. It must have been a very worrying time for you.

I am really pleased to hear that both paramedic and ED staff gave professional care. Your comments will be shared with the wider team.

Thank you again for taking the time to share your comments.

Kind regards

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 14 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 23/02/2023 at 09:12
Published on Care Opinion at 09:12

Dear Keep smiling

Thank you very much for getting in touch to post your feedback here on CareOpinion.

I am sorry to read about your husband collapsing when he was out walking the dog. This must have been a frightening experience.

I am glad to see our crew got to your husband in good time and thrilled to read about the excellent care given. I know our crew will be delighted to hear the lovely feedback you have given them. If you would like me to pass on your kind words, please may I ask you contact our team at sas.feedback@nhs.scot with your husband's name, date, and location of where we attended. Please may I also ask you make reference to your CareOpinion user name which will help us to link to your story.

I hope your husband has recovered from this experience and I wish you both the very best as well as your dog!

Kind Regards

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 14 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 27/02/2023 at 06:31
Published on Care Opinion at 06:31

Dear Keep smiling

Thank you for contacting our Patient Experience Team with more detail.

I have identified the crew that attended your husband and have passed on your kind words. In addition they will receive letters of commendation.

I do hope that your husband is feeling better.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k