"Doctor's disinterested in patients"

This is my second experience with Highlands House and despite being years later it was still a horrific experience. After waiting 10 months to be seen the Doctor whom I had an appointment to see was disinterested, rude, and made snarky remarks. When asked about my symptoms he seemed dismissive and reductive with what I had to say. He often went on tangents about what he thought I should do with my life after assumptions he had made off of the short conversation he had had with me.

Despite having a very obvious gender presentation, the doctor having my medical information and my title, he asked for my pronouns. I wouldn't take issue with this but he then proceeded to not get it correct until I pressed him on it.

When saying I experienced some discrimination due to my sexuality and gender identity, he thought it appropriate to make light of this.

A lady was shadowing with the Doctor, she was shy and mumbled and as she had a mask on I had little idea what she was saying. There was little structure which made it confusing to know who I was talking to and when. As I was place in-between them I was constantly having to turn back and fourth, which felt more like a police interrogation which is not ideal when a large part of the reason you are there stem from anxiety.

He had some fixation that people with Anxiety issues shouldn't be allowed to drive cars, and spoke for a long while on the DVLA rules and whether or not I would need to inform them. He spoke for a long time on this only to finish that that I didn't have the symptoms required in order to contact them.

The overall experience was frankly humiliating, I don't really know how we're in 2023 and people still can't treat people equally and with respect. I don't feel supported by the NHS when it comes to Mental Health and would recommend anyone who needs support to look elsewhere.