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"A fabulous group of people"

About: Altnagelvin Area Hospital / Pharmacy Altnagelvin Area Hospital / Radiology Older people's healthcare / Stroke Unit Ward 40

(as the patient),

On admission to ward 40 I was greeted by Sister Michaela and her team who organised a tea at very short notice, thank goodness.  I was admitted into their care for the next 3 days. 

I would like to thank Dr Rizeq, Dr Coyle, Dr Kevin and Valerie for getting me diagnosed and started on treatment so quickly and efficiently and for answering all my questions as things progressed.  Thanks also to Dr Jill for explaining my scan results and diagnosis before discharge. The two doctors who put my IV line in, sorry I was that patient with bad veins. 

What can I say about this fabulous group of people who offered re-assurance and comfort to a very anxious patient. I can probably say a lot, and it is all good. I do not remember all your names but that does not make you any less important in this acknowledgment of your care. (I have cataracts and the badges are too small).

From John who keeps an orderly house with good humour, Support Services Wilma who keeps a very clean ward, this lady cleans like it's her own house. Nursing Assistant Dolores on night duty, Staff Nurse Aoife day duty. Support services - kitchen staff for all your kindness. Physiotherapist  Erin who helped me so much with good advice. Thanks also to Moira Physiotherapy.  Pharmacist with advice on drugs.  Many thanks to Portering services for carting me about with the craic!  Radiology staff in MRI and CT were quick efficient and courteous as always.

It is important to acknowledge when the system works well, despite the pressures these people work under, day in day out. You are a great team and  I am thankful to all of you for your care.  

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Responses

Response from Cairine Gormley, Consultant Pharmacist ( Respiratory), Acute Services Altnagelvin, WHSCT 2 years ago
Cairine Gormley
Consultant Pharmacist ( Respiratory), Acute Services Altnagelvin,
WHSCT
Submitted on 20/02/2023 at 10:53
Published on Care Opinion at 12:12


picture of Cairine Gormley

Dear Fifs,

Many thanks for the lovely review. I will share with the pharmacy team.

Best wishes,

Cairine Gormley,

Consultant Pharmacist,

Pharmacy Department,

Altnagelvin Hospital

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Response from Joanne McFeely, Clinical Specialist, Radiology Department Altnagelvin Hosspital, WHSCT 2 years ago
Joanne McFeely
Clinical Specialist, Radiology Department Altnagelvin Hosspital,
WHSCT
Submitted on 20/02/2023 at 12:04
Published on Care Opinion at 12:04


Dear Fifs

Thank you for posting such positive comments about the multi-disciplinary team that you encountered during your recent admission. It is good to hear how our staff worked together to make your stay as pleasant as possible. I will pass your kind words onto our CT & MR Radiology staff and wish you well in the future.

Kind Regards

Joanne McFeely

Assistant Radiology Service Manager

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Response from Ann-Marie McIImoyle, Stroke Service Improvement Manager, Stroke Services, WHSCT 2 years ago
Ann-Marie McIImoyle
Stroke Service Improvement Manager, Stroke Services,
WHSCT
Submitted on 21/02/2023 at 00:44
Published on Care Opinion at 00:44


picture of Ann-Marie McIImoyle

Dear Fifs,

My name is Ann Marie McIlmoyle ward manager, Ward 40, thank you for taking the time to give feedback regarding your recent admission to Ward 40, It has been wonderful to read such kind words inwhich you mentioned members of our multidisciplinary team, I have shared your comments with all the team and have informed the staff that you have mentioned individually. I agree, ward 40 are a great team and I am delighted you felt reassured and comforted at a time when you mentioned you felt anxious. I hope you continue to remain well at home.

Ward 40 team send you their best wishes.

Regards

Ann Marie McIlmoyle

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