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"I will be forever grateful for the support I've received"

About: North Devon District Hospital / Breast care and breast surgery North Devon District Hospital / Chemotherapy and Day Treatment Unit Royal Devon & Exeter Hospital (Wonford) / Radiology

(as the patient),

I was diagnosed with an aggressive form of breast cancer. I started a course of chemotherapy at the hospital in Exeter, but my treatment was provided by the Seamoor Unit at the hospital in Barnstaple, as this was much closer to my home. Chemotherapy continued, followed by a mastectomy and radiotherapy at the hospital at Exeter.

I am now back at the Seamoor Unit in Barnstaple on a course of tablets that will reduce the chance of the cancer coming back.  I can honestly say that in my dealings with both hospitals (and this has included various tests as well as the treatments)  I have been treated with real care and professionalism.  In all but a tiny handful of cases, I have also experienced true kindness and understanding of what I've been going through.  Everyone has been patient and happy to answer my numerous questions, however stupid they were. 

My only criticism would be an apparent lack of communication between departments.  This was difficult at the start of my journey, as when you're first diagnosed with cancer everything is so scary and bewildering that you really don't know if what you are being told is right or not. However, things improved once I got to understand the process.  I think it has helped that I have taken control of what has happened to me as much as possible and have chased the relevant departments(s) at the hospitals if I've thought something hasn't happened when it should. 

That said, I've had so much support, and any issues have been dealt with really quickly. I've still got about 4 months of treatment to go, but I can see the light at the end of the tunnel and life is getting back to normal.  I know the NHS has its problems, but my experience has been so positive and I will be forever grateful for the support I've received. 

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Responses

Response from Pippa Clifton, Breast Oncology Clinical Nurse Specialist (Northern Services), Oncology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 15 months ago
Pippa Clifton
Breast Oncology Clinical Nurse Specialist (Northern Services), Oncology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Developing a service to deliver Outpatient Day treatments in settings closer to patients homes

Submitted on 20/02/2023 at 11:02
Published on Care Opinion at 11:02


picture of Pippa Clifton

Dear Domino56

I am so sorry that you are having to be treated for breast cancer but I am pleased that you have felt supported and have been treated with kindness. Your feedback is really important for us to know what we do well and what we can do better, and I will ensure that the breast care team and Seamoor unit are aware of your positive experience. Although you have said your care has mainly been positive, I am sorry that you have experienced some lack of communication between departments during your treatment. We always strive to do the best that we can and would welcome the opportunity to improve on this particular aspect of your care. If you would like to chat about it with myself or one of the team, please feel free to call 01271 349115 or email rduh.breastcare@nhs.net

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Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 15 months ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 21/02/2023 at 11:20
Published on Care Opinion at 11:20


Dear Domino56,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff.

We are sorry to learn that you have experienced some lack of communication between departments during your treatment. If you would like to discuss this in detail, please call our team on 01392402093 (Monday to Friday; 9 am to 3 pm).

Wishing you the best!

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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