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Appreciated NHS services

Posted By R Ybon

"Appreciated NHS services"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Respiratory Medicine (Breathing and Lung Problems) NHS 24 / NHS 24 (111 service) Scottish Ambulance Service

(as a relative),

My husband felt unwell. He had fever, stomach pain, nauseous and laboured breathing. I checked his oxygen saturation and blood pressure and both readings were very low.

I was concerned that he may be having another pneumonia episode. I was really worried and felt that he needed to be in hospital. I phoned NHS24 and the call handler was very helpful and listened to us. After a discussion with a nurse, we were advised that an ambulance crew will come to the house to see my husband. After 30 mins or so, a doctor from the Scottish Ambulance Service rang us and checked my husband and informed us that they were worried about his oxygen saturation, however it might take a while before an ambulance can come to the house.

I told him that I can drive and bring my husband to A&E as we live near to Aberdeen Royal Infirmary (ARI). He was glad to hear this so I dropped my husband in A&E.

I am aware of the long wait in A&E but was confident that they would look after my husband. The following morning I phoned A&E and asked for my husband’s condition and the doctor (Dr Malcolm) shared my husband’s serious condition of Influenza (& pneumonia).

I am truly grateful for the NHS24 call handler and nurse who has evaluated my husband’s condition as serious; the Specialty and Associate Specialist (SAS) doctor who checked on him and for the amazing staff (& colleagues) in the A&E department in Aberdeen Royal Infirmary.

I am also truly grateful for the care he is currently receiving in Ward 107, ARI and my husband said that his consultant is a wonderful and kind doctor (I hope I get his name right, Dr Currie). The staff in Ward 107 have been very supportive and caring.

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Responses

Response from Catriona Robbins, Chief Nurse, Medicine & Unscheduled Care, NHS Grampian 14 months ago
Catriona Robbins
Chief Nurse, Medicine & Unscheduled Care,
NHS Grampian

Submitted on 13/02/2023 at 14:24
Published on Care Opinion at 14:24

picture of Catriona Robbins

Dear R Ybon

Thank you so much for taking the time to leave feedback for our teams. I am glad to hear that your husband is being well cared for in Ward 107. I will make sure that Dr Currie and the team see your message.

I hope he continues to make a good recovery.

Thank you again,

Catriona

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 14 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/02/2023 at 15:03
Published on Care Opinion at 15:03

Dear R Ybon

Thank you for sharing your story.

I am so glad you feel that you received excellent treatment at what must have been a very worrying time.

It was great that you were able to take your husband to A&E rather than waiting for an ambulance and I am glad that the Clinician from the Scottish Ambulance Service advised you to do so after his review.

If you would like me to pass on your thanks to the Clinician could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, your husband's name and the date and address we attended.

I do hope your husband is recovering.

Kind regards

David

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 14 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 13/02/2023 at 15:50
Published on Care Opinion at 15:50

picture of Shona Lawrence

Dear R Ybon

Thank you for contacting Care Opinion. I'm sorry to learn your husband has been so unwell and I hope that is making a good recovery. This sounds as though it has been a worrying time for you both. I hope you are doing well too.

Your appreciation for the care your husband has received comes across loud and clear in your story. Well done to all staff involved.

I reply specifically in relation to your contact with NHS 24 on 111. I see our staff recognised how unwell your husband was and arranged onward care. It would be good to share your story with the staff directly. If you would be kind enough to contact me with some additional detail, then I could do this. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes to you both.

Shona

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Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian 14 months ago
NHS Grampian

Submitted on 14/02/2023 at 09:20
Published on Care Opinion at 09:20

Dear R Ybon

Thank you so much for sharing such lovely feedback about the A&E team, it is truly appreciated.

I hope your husband continues to make a good recovery.

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 14 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 14/02/2023 at 10:13
Published on Care Opinion at 10:13

Dear R Ybon

Thank you for contacting our Patient Experience Team with more detail.

I have arranged for your thanks to be passed on to the APP that helped you.

Once again, many thanks.

Kindest regards

David

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Update posted by R Ybon (a relative)

Thank you all for your responses. It was really a worrying time for me, however, being able to get the healthcare intervention on time for my husband was just extraordinary.

My husband is continuing to recover and has expressed his gratitude to the NHS services - NHS24, SAS and NHS Grampian.

Best regards, R Ybon

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