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"The care my child received"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Paediatrics

(as a parent/guardian),

My child was brought in via ambulance in the early hours of the morning unwell and transferred from another hospital. The care my child received was above and beyond from the nurses to the doctors and the healthcare assistants nothing was too much trouble and everything was explained to me. I explained my child has health issues and felt most members of staff listened to me and they also explained to my child step by step of his treatment. I only felt one member of staff wasn’t as welcoming and friendly as the rest or listened to me about his health issues and felt they were getting a little frustrated when trying to administer medication. Overall I would like to thank the staff at DGRI paediatrics and A&E for all their help

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Responses

Response from Kirstine Burns, Senior Charge Nurse, children's ward, DGRI, NHS Dumfries and Galloway 15 months ago
Kirstine Burns
Senior Charge Nurse, children's ward, DGRI,
NHS Dumfries and Galloway

SENIOR CHARGE NURSE

Submitted on 10/02/2023 at 17:46
Published on Care Opinion at 17:46


Hi Scorpio 32, thank you so much for your lovely comments and I hope that your child continues to improve at home. We do strive to deliver excellent evidenced based family centred care and do want to know what we can do to improve things.

I am sorry that you had a less positive experience with one member of staff and would be keen to explore this a little further so that I can discuss it with the member of staff. If you would like to contact me directly on the ward or e-mail me at kirstine.burns@nhs.scot then I would be happy to discuss this further.

Kirstine Burns Senior charge nurse

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