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"I would suggest this group to anyone"

About: CGL Birmingham

(as a staff member posting for a patient/service user),

Since the very first time I tried the acupuncture group on a Wednesday at CGL I've continued to go there every week as it has always helped to make me relax from the very first time I tried it. The staff who do it are always very welcoming and it never hurts having the needles done because the staff are well trained.

But the staff member who I've got to know well and learnt to trust, Dan, is the person. I always like to have him doing my acupuncture when I come to the session on Wednesdays because Dan always seems to make me feel calm when I go in there.

Plus out of all of the staff who do it Dan is the only one who has never had the acupuncture pins fall out and always makes his clients feel like a friend.

I would suggest this group to anyone and everyone. Even those who are anxious about needles, you will soon be relaxed and won't stop coming then.

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 15 months ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham
Submitted on 20/02/2023 at 09:38
Published on Care Opinion at 09:38


picture of Lydia Broom

Dear TPPcglbrum

Thank you for getting in touch with us about your experiences. I'm Lydia and I'm part of the team that listens and responds to people's feedback.

It's great to hear about the really positive experience you've had in attending our acupuncture group.

We know that acupuncture can be a really beneficial source of support to people who are using our service and it was important to us to ensure people like yourself have an opportunity to access it in our hubs.

I'm really glad that you've been one of the people who have benefitted from this.

Your words about Dan were lovely to read. It's brilliant to hear that he has done such a good job of making you feel calm and about his friendly and trustworthy approach. I will make sure that Dan and his manager get to read your feedback and I'm sure Dan will feel really happy when he finds out how well you feel he has supported you.

Thank you for recommending our acupuncture groups to other people. Hopefully, people will read your words and will feel encouraged to give it a try too.

I hope that you continue to attend our acupuncture sessions for as long as you need them and I wish you all the very best on your journey to recovery.

Thanks again for getting in touch with us, it really is appreciated!

Take care,

Lydia

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