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The ward was clean and ran efficiently

Posted By Compassion67

"The ward was clean and ran efficiently"

About: Royal Alexandra Hospital / Day Surgery Unit

(as the patient),

I had a biopsy done in the RAH Paisley and I felt nervous about it. From the time I entered the day surgery department to the time I was discharged, the staff were exceptional and looked after me well. Nothing was too much trouble and the ward was clean and ran efficiently. I was made to feel at ease during my time there.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 15 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 13/02/2023 at 15:37
Published on Care Opinion at 15:37

picture of Nicole McInally

Dear Compassion67

Thanks very much for your feedback. I think it’s only natural to feel nervous when attending hospital for a procedure. I am glad that the staff were able to put you at ease looked after you so well. I will ensure that your feedback is shared with the team.

I hope you have recovered well after your procedure

Take Care

Nicole

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Response from Paul Hendry, Clinical Services Manager, Critical Care and Theatres - Clyde Sector, NHSGGC 15 months ago
Paul Hendry
Clinical Services Manager, Critical Care and Theatres - Clyde Sector,
NHSGGC

Submitted on 13/02/2023 at 15:58
Published on Care Opinion at 15:58

Dear Compassion67

Thank you for taking the time to provide this great feedback to our team regarding the positive experience you had during your recent hospital admission. The team will be delighted and we will ensure this is shared widely with them. Our aim is to provide our patients with a person centred care approach and it is always reassuring to hear this has been achieved.

On behalf of the staff, we wish you a speedy recovery.

Kind regards

Paul Hendry (Clinical Services manager)

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