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"Confusion over referral"

About: Adult Mental Health Services - Community (City) / City South Local Mental Health Team (LMHT) Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Cardiology St. Luke's Surgery

(as a service user),

I have been referred from one service to another without being informed by the correct person, which came as a surprise to me. It would have been nice for my own usual nurse to tell me that I was being handed over to somebody else.

My first awareness of this situation was when the new team telephoned me for an assessment - how stupid did I feel not knowing what they were talking about?  I attended a GP appointment to be told I had been diagnosed with diabetes as a teenager which is incorrect. As I am now in my thirties -  I presume I would know I was diabetic for over 20 years. I felt crazy trying to convince the GP that despite my note saying I was diagnosed in the year 2000 this was actually incorrect.

So now off we go next week for two blood tests 2 hours apart at a surgery that is not my own to have a diabetic test. I did ask the GP why since the year 2000 they may notice there is not one single entry regarding diabetes. Do you realise how difficult it is is when you have a history of mental health issues to sit and try and convince your doctor you're not diabetic despite the fact it says so in your notes! I was advised that I needed equipment to carry out the test from the hospital.

I called the hospital to gain the required equipment for a test that was apparently requested in November. Contacting the cardiology department was difficult but when you finally spoke to somebody I wasn't understood. My GP hadn't referred me this morning, my referral was in November,  he just gave me the number to get the required equipment. But as I visited GP this morning to discuss how to gain equipment the lady on the phone was adamant the referral had been put in this morning and not in November.

After explaining that cardiologist put the referral in in November not the GP this morning, I was told I needed to wait 24-hours to ring back tomorrow. Due to lack of understanding I returned to the GP surgery and asked the receptionist for help. She then spoke to the same person I have spoken to and it was left that they will email me or ring me with further instruction. All I need is a pot to wee in would you believe.

So as of last week the NHS has made me question what is going on as I have been confused, hassled, stressed out and I feel treated unfairly by several NHS services in two weeks. 

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Responses

Response from Nottingham university hospitals 14 months ago
Submitted on 15/02/2023 at 11:10
Published on Care Opinion at 11:10


Hello, and thank you for letting us know that you are having these difficulties it sounds like there are a few different services involved and we would like to help.

For services provided by Nottingham University Hospitals I would advise you to contact my colleagues at PALS via the following email address pals@nuh.nhs.uk or by phone on the tel number 0800 183 0204.

However for any GP services I would recommend getting in touch with NHS England and they can support you regarding primary care services in the NHS. Their email address is england.contactus@nhs.net or you can contact them via the phone number 0300 311 22 33.

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