"Records mishandling and painful registration…"

I put in my registration with the surgery in 2022. Around August/September. I didn’t know whether my registration had gone through. I leave super early for work so I didn’t have the time to go keep checking. Then in early February I had a day off and went to check the status of my registration. I was shocked to learn that my registration had not been completed because I needed to confirm whether I have a middle name. This is regardless of the lady who accepted my registration form having scrutinized my form, even making me fill in previous addresses in another country which I was subsequently asked to delete when I came back in February. At this time I was pretty ill and I have completely lost my voice. My form was retrieved (a different lady this time was attending to me) and there was a sticky note saying I was called in October last year to confirm whether I had a middle name. The middle name was included in this question and it was in my documents anyway which is why they knew it was the one - there was no need for the confirmation. The said say I was out of the country and not roaming, so obviously the call didn’t come through. The form was set aside. I did confirm when I went back that yes indeed I had a middle name and that was the name. I was made to delete previous address in the other country this time. Okayish until this point. Obviously I couldn’t book an appointment because I wasn’t registered. Asked how long till the registration is not completed. I was told call us next week on Monday. Which I did. After releasing my name and date of birth a few times, I was told my form could not be found. Basically my registration form, with my sensitive personal data, had been lost. Could I go to the surgery and fill another form? I was at the airport about to leave the country I said I was calling to close this loop but I can’t go. To which the answer was I should go register with a doctor in the country where I am going. Which is ridiculous because I live here. The fact that my form with my information could not be accounted for didn’t seem to be a big deal either. I should just go fill another form. Not even an offer to check more keenly was made. It was just like sorry I put your form in the drawer and it’s missing and this happens sometimes so just come fill another one. To say I am bummed is an understatement. And to run salt onto the wound being casually told to go register with a doctor where I am going (for holiday!).