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Care Opinion

Feeling valued as a Mum

Posted By caz1979

"Feeling valued as a Mum"

About: University Hospital Wishaw / Respiratory Medicine (Ward 7)

(as a service user),

I have been involved with the team of asthma nurses based within Wishaw general hospital for the last 3 years in particular Lorraine and more recently Mhairi Clair! To say they are my life line would be an understatement.  Although I have open access to ward 19 the service that these nurses provide a service that to me is invaluable!

My young son has asthma but it not just as simple as asthma and we are still on a journey of investigation and things can be very rough but these nurses are always there to help and to reassure me and give me copious amounts of advice and help! They always put me at ease and are a great support to me! They take time to talk and they always get back to me when they say they will! They always do follow ups and check in with me to see how my son is when we have had a rough spot. 

Only recently over the Christmas period Mhairi Clair checked in with me and arranged a few appointments as she wasn’t happy with what was happening with him! I feel she always values me as a mum and actually listens to me! I will always be eternally grateful for this service and these girls need to be recognised for this amazing work that they do! 

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 14 months ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 08/02/2023 at 16:23
Published on Care Opinion at 16:23

picture of Laura Jack

Dear caz197,

Thanks so much for getting in touch - what a lovely read! It's lovely to hear how supported you feel as a mum and that although sometimes it's not plain sailing that you feel the nursing staff are really there to listen to you and offer what help they can!

It's so important to us that not only do our children and young people receive the high standard of care that they deserve but also that we look after their families who support them - it really is a crucial part of patient centered care and I'm so pleased we are getting this right for you and your son.

I'm excited to share this with Katrina Bonner, the Team Leader for our ICCN Team who I know will be over the moon and share this with Marie Claire and Lorraine directly and the wider team. We are so proud of them!

Thanks again - it really does mean a lot that you took the time to give us such great feedback.

I hope your son is recovering well:-)

Laura

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