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Excellent, friendly and fast care

Posted By hadarnx38

"Excellent, friendly and fast care"

About: Forth Valley Royal Hospital / Accident & emergency NHS 24 / NHS 24 (111 service)

(as a service user),

Had to call 111 (NHS 24) about a hand injury. Quickly and effectively dealt with and told I needed to attend hospital at Forth Valley Royal and that they would be in touch with an appointment. Forth Valley called me within 10 minutes and I had an appointment within 2 hours. I attended Forth Valley's ED at the allotted time, was triaged, x-rayed, treated and back out within 40 minutes. Excellent, friendly and fast care. Thank you.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 14 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 04/02/2023 at 07:26
Published on Care Opinion at 07:26

picture of Dawn Orr

Dear hadarnx38,

Thank you for taking the time to share your experience of contacting 111 and your subsequent contact with Forth Valley Royal. I hope your hand is not too painful.

If you wish to provide any additional feedback with me in relation to your experience with contacting 111, you can email me at Patient.Experience@nhs24.scot.nhs.uk

Thanks again for sharing your positive experience of using the NHS. I hope you are recovering well.

Take care

Dawn

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 14 months ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 06/02/2023 at 15:16
Published on Care Opinion at 15:16

Good afternoon

Thank you for taking time to post about your recent contact with NHS 24 and your appointment for the minor injury service in FV ED. I am delighted to heat this was positive for you and share the word on the benefits of this process. I hope you are recovering well.

Take care

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