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A calm, efficient and professional service

Posted By marchex45

"A calm, efficient and professional service"

About: Glasgow Royal Infirmary / Accident & Emergency NHS 24 / NHS 24 (111 service) Scottish Ambulance Service

(as the patient),

I have ataxia and had a fall at home

My wife phoned NHS24 for advice. After speaking to a nurse, an ambulance was requested. The ambulance came within about twenty minutes and the two paramedics were very calm and professional

On arriving at A&E at the GRI, we were the only ambulance in the bay. Was transferred in very quickly and placed in the queue (although there were only two people in front of me).

Was assessed quite quickly and then waited to see a doctor. Examination was very thorough. I was given a CT scan and then transferred to a ward at 03.29.

Had an MRI scan later in the day, which was thankfully clear and was discharged later the same day

After all the press coverage of the crisis in the NHS, my experience was of a calm, efficient and professional service

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 15 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 03/02/2023 at 13:01
Published on Care Opinion at 13:01

Dear marchex45

Thank you for sharing your story. I am so glad you had a positive experience in all aspects of your care.

If you would like me to pass on your thanks to the ambulance crew that attended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, the date and address we attended.

I do hope that you are feeling better.

Kindest regards

David

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Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 15 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/02/2023 at 13:17
Published on Care Opinion at 13:17

picture of Dawn Orr

Dear marchex45,

Thank you for taking the time to share your experience of your wife calling 111 and all the services you had contact with in relation to your recent fall. I am glad to hear that all subsequent investigations you had came back clear.

If you wish to provide any additional feedback with me in relation to your experience with contacting 111, you can email me at Patient.Experience@nhs24.scot.nhs.uk

Thanks again for sharing your positive experience of using the NHS. I hope you are recovering well.

Take care

Dawn

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 14 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 06/02/2023 at 12:20
Published on Care Opinion at 12:20

Dear marchex45

Thank you for contacting our Patient Experience Team with more detail.

I have arranged for your thanks to be passed on to the crew and they will receive letters of commendation.

I do hope you are feeling better now.

Kindest regards

David

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 14 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 09/02/2023 at 12:27
Published on Care Opinion at 12:27

picture of Kevin Torbet

Dear marchex45

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you had to attend hospital after you fell at home. This must have been a very worrying time for you.

I was however delighted to hear you were assessed quickly and thoroughly by the staff within the A&E Department and sent for scans which thankfully came back clear.

I will be sure to pass on your thanks to the staff who I'm sure will be touched to hear you had such a positive experience.

I hope your feeling a lot better and recovering well.

Kind regards and a massive thanks from the staff within the A&E Department.

Kevin

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