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"Really helpful staff at all levels"

About: West Middlesex University Hospital

I had to get some information from the Cardiac Catheter Lab this morning. The two people I spoke to could not have been more helpful in dealing with my questions. It remined me of the exceptional treatment I received when I came last year for an Angiogram - sorry therefore for this rather late review.

Once again my memories are of a kind, helpful, caring team of people who always seemed to have time for every patient - even though they were under huge pressure.

There seems to be a great spirit throughout the hospital - from porters to consultants; from the people running the shop and caffe to the brilliant nurses and administrators -everyone is trying to do

the best for their patients.

It is a hospital with its heart in the right place!!

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Responses

Response from Ayana Caprice, Patient Experience Manager, Chelsea and Westminster Hospital NHS Foundation Trust 15 months ago
Ayana Caprice
Patient Experience Manager,
Chelsea and Westminster Hospital NHS Foundation Trust
Submitted on 06/02/2023 at 09:37
Published on Care Opinion at 10:22


Dear Writer,

Thank you for taking the time to share your feedback. I am happy to read about the exceptional treatment you received. We pride ourselves on putting patients first and it is a special moment when we receive such positive feedback

If there is anything else you would like to share about your experience, please do not hesitate to get in touch with the team on chelwest.patientexperience@nhs.net

Best Wishes,

Ayana

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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