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Efficient, friendly and person centred service

Posted By chassisrs75

"Efficient, friendly and person centred service"

About: NHS 24 / NHS 24 (111 service) Royal Hospital for Children and Young People (Edinburgh) / Accident & Emergency

(as a parent/guardian),

My 3-year-old woke in the middle of the night with noisy breathing. After reading NHS Inform's page on croup, I called NHS24. The call handler was lovely and kept checking back with me until the nurse was free.

We were sent to A&E at RHCYP and the receptionist was friendly and welcoming. We were seen by a nurse within minutes who quickly assessed my son.

Thankfully, his breathing had dramatically improved, and to save us hanging around the hospital for hours, she made us an out of hours appt with a doctor so we could go and rest.

Efficient, friendly and person centred service. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 15 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/02/2023 at 09:45
Published on Care Opinion at 09:45

picture of Dawn Orr

Dear chassisrs75,

Thank you for taking the time to share your experience of calling 111 and all the services you accessed in relation to your sons breathing concern. I am encouraged to see that you viewed the information contained on NHS Inform regarding croup. I am delighted to hear that your son's breathing has improved and I hope he is back to normal health soon.

If you wish to provide any additional feedback with me in relation to your experience with contacting 111, you can email me at Patient.Experience@nhs24.scot.nhs.uk

Thanks again for sharing your positive experience. I hope your son recovers quickly.

Take care

Dawn

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Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 14 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 08/02/2023 at 12:12
Published on Care Opinion at 12:12

picture of Claire Withnell

Dear Chassisrs75,

My name is Claire and I work for the Patient Experience team with NHS Lothian. Thank you for sharing your feedback regarding your experience with NHS 24 and A&E at RHCYP. It is encouraging to hear that you felt reassured by the information and treatment you received when your little boy was unwell with Croup.

I am pleased to read that he had improved at this time and that you were both able to return home to have some rest. I hope he has continued to recover.

The team at RHCYP will be delighted to receive this feedback and we have ensured that this is passed on to them.

I wish you both well,

Claire

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