"Cannot get through to a medical professional "

In previous years I had always had a good experience however since the pandemic you cannot get an appointment or get past the reception staff to actually speak to a medical professional. I was recently advised to go A&E for a UTI. I am currently pregnant and needed a prescription for antibiotics, something that does not need to burden A&E with, especially when the hospitals are so overstretched. You call as soon as they open and there are no appointments yet when I went in for a whooping cough vaccine the surgery was empty! I don’t understand how this place runs as everyone I speak to has the same experience.