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An excellent nurse

Posted By Lesley222

"An excellent nurse"

About: Lanarkshire Community Services / Family Planning Service

(as the patient),

I went to the family planning clinic in Hunter health centre East Kilbride for myself and was completely put at ease with Chloe the nurse that was dealing with me 

She has a fantastic manner and was very knowledgeable and sent me information about HRT and answered all my questions.

I went back to her later in the day with my daughter for family planning and she put her at ease , discussed all options and was excellent as she was very nervous.

Chloe discussed all her options but allowed my daughter to make the decision herself and guided her to make the best choice and treated her with respect.

Chloe is the way a nurse should be and made what could have been embarrassing for us both an excellent experience.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 07/02/2023 at 14:08
Published on Care Opinion at 14:08

picture of Jennifer Montgomery

Dear Lesley222,

Thank you for sharing your experience on Care Opinion of the Family Planning Service at Hunter Health Centre.

I am pleased to hear you and your daughter have received an excellent service, especially with something which could potentially be embarrassing. GP practices are independent contractors and are sadly not registered to respond directly to feedback through Care Opinion.

I will be more than happy to pass on your thanks and kind words to Chloe.

Kind Regards,

Jenni

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