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Inadequate and uncaring staff.

Story from nhs.uk

"Inadequate and uncaring staff."

About: Royal Albert Edward Infirmary

Shevington Ward, staff focused on avoiding care or engagement with patients. Requests for assistance go ignored, yet always plenty of nursing staff availible to 'police' visiting times.

Meals left unattended, with no apparent attempt to encourage consumption. No updates or information regarding treatment or status fourth coming when enquiries made. Treatment and conditions fall well below the high standards provided elsewhere at this hospital site.

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 14 months ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust

Submitted on 22/03/2023 at 14:03
Published on Care Opinion at 14:03

Thank you for taking the time to post. I am very sorry to read of your experience which I will share with the manager for this area. If you would like to discuss your concerns, please contact our team on 01942 822376.

Yours sincerely

Emma Swift

Deputy Patient Relations and PALS Manager

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