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It's clear that the Doctor is passionate about his role

Posted By Anony123

"It's clear that the Doctor is passionate about his role"

About: General practices in Lanarkshire Lanarkshire Community Services / GP Out of Hours service NHS 24 / NHS 24 (111 service)

(as a service user),

The NHS receives a lot of criticism so I thought I would share a negative and positive experience. 

Negative - My own GP Practice had no face to face appointments or telephone consultations left when I called in the afternoon, resulting in me having to call NHS 24 later that day. 

Positive - The call handler & nurse at NHS 24 were lovely, I received a quick triage and my record was sent to my local GP OOH Service. 

I was seen by Dr Adams at OOH who was very caring. He was keen to get to the bottom of my symptoms & most of all he just really listened! The Dr was able to access my previous history and could give me a clear diagnosis. Most importantly he took the time to explain the cause of my symptoms and used an image which gave me an insight into what was happening inside my body with helpful information to consider for the future in the event my condition gets worse. 

It was clear Dr Adams is passionate about his role and happy to be at his work helping patients! 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 15 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/01/2023 at 10:08
Published on Care Opinion at 10:08

picture of Shona Lawrence

Dear Anony123

Thank you for sharing your experience on Care Opinion. I'm sorry you required to attend at the Out of Hours Service and hope you are doing much better. Dr Adams sounds as though he did a fantastic job in taking the time to listen and reassure you. Being listened too is hugely important and makes such a difference. It's also great that you have information in relation to what to look out for should your symptoms change. That in itself is reassuring.

Thanks also for your very kind comments about our staff here at NHS 24. It would be great to share your comments with them directly. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

I hope to hear from you further.

Best wishes for a full and speedy recovery.

Shona

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 15 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/01/2023 at 16:55
Published on Care Opinion at 16:55

picture of Jennifer Montgomery

Dear Anony123,

I am sorry to hear you were unable to get a same day appointment at your local GP practice, but I am please to hear of the positive experience you had with Dr Adams at out of hours.

It can be a worrying time attending out of hours, I am delighted our friendly doctor put you at ease. Your positive feedback and thanks will give them a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Kind regards,

Jenni

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Response from Pamela Buddy, Service Manager, Out of Hours Service, NHS Lanarkshire 15 months ago
Pamela Buddy
Service Manager, Out of Hours Service,
NHS Lanarkshire

Submitted on 27/01/2023 at 20:15
Published on Care Opinion at 20:15

picture of Pamela Buddy

Thank you for taking the time to share your positive experience you had when you attended an appointment with Dr Adams at the Out of Hours service.

I will pass on your lovely comments to the doctor and I hope your condition is continuing to improve.

Take care, Pamela,

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