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Excellent care all round from NHS staff

Posted By NHSg76

"Excellent care all round from NHS staff"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Acute Medical Receiving Unit (AMRU) University Hospital Hairmyres / Acute Stroke Unit (Ward 6) University Hospital Hairmyres / Cardiology University Hospital Hairmyres / Emergency Department

(as the patient),

A few days ago I suspected I had had a stroke. Dialled 111, advised to phone 999 immediately. Ambulance arrived in less than 10 minutes. Ambulance  crew so calm, kind and  professional. Taken to Hairmyres Hospital, East Kilbride.

In 3 days went from Emergency dept to ward 3 and finally stroke ward 6.  Had a barrage of tests during this  time including MRI scan of head, chest x-ray, contrast CT scan of neck and echo scan of heart among others. I was also given a full OT assessment  and a lengthy, detailed, explanatory conversation with Mr Ibrahim of the stroke team. I cannot begin to describe how well treated I was by every member of staff from nursing staff, doctors, porters, cleaners, caterers. I was discharged with heart monitoring fitted. 

Overall impression was not only of professionalism and kindness, but also of the apparently seamless coordination  of the multitude of tests and consultations.  Wow.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 15 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 25/01/2023 at 16:24
Published on Care Opinion at 16:24

picture of Lise Axford

Dear NHSg76

Thank you for taking the time to share your recent experience. I am pleased to read that you feel that you have been cared for with professionalism and kindness.

I will share your comments with Dr Ibrahim and the wider team as they will appreciate the feedback that you have given.

I hope that you are recovering following your admission to hospital and that your on going care meets your needs. Thank you again for your lovely comments. It is appreciated.

Kind regards

Lise

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 15 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 02/02/2023 at 07:15
Published on Care Opinion at 07:15

Dear NHSq76

Thank you for sharing your story. I am so glad you received excellent treatment at what must have been a very frightening and worrying time.

If you would like me to pass on your kind words to the ambulance crew that attended you may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, the date and address we attended.

I do hope that you are recovering well.

Kindest regards

David

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 15 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 03/02/2023 at 12:43
Published on Care Opinion at 12:43

Dear NHSq76

Thank you for contacting out Patient Experience Team with more detail. I have identified the ambulance crew who attended and have passed on your kind words to them. They will also receive letters of commendation.

Once again, may thanks and wishing you a speedy recovery.

Kindest records

David

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Response from Helen MacLachlan, Occupational Therapy Team Leader, University Hospital Hairmyres, NHS Lanarkshire 14 months ago
Helen MacLachlan
Occupational Therapy Team Leader, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 06/02/2023 at 15:57
Published on Care Opinion at 15:57

picture of Helen MacLachlan

Dear NHSq76,

I am please to hear that although your visit to Hairmyres was no doubt worrying for you and anxiety provoking, that all staff members appeared to act quickly and professionally to ensure that all possible was being done and in a way that put your mind at rest.

Sounds like you expereinced excellent care from friendly staff that you came into contact with. Its so nice to hear a positive story coming from a difficult experience. Thanks you for sharing.

Helen

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