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Care Opinion

Everyone had a smile and an empathetic ear

Posted By Suzystr

"Everyone had a smile and an empathetic ear"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a service user),

My son attended A&E yesterday morning with an injured knee. He was treated with empathy and care to the highest level. Staff kept him informed of each assessment, how things would progress and were extremely kind and empathetic. Fantastic job done guys! Can’t thank you all enough for your expertise and care. From the lady in the shop, receptionists, porters nurses and doctors - everyone had a smile and an empathetic ear and did everything to make him comfortable  - Absolutely outstanding.

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Responses

Response from Lewis Doult, Senior Charge Nurse, NHS Greater Glasgow and Clyde 15 months ago
Lewis Doult
Senior Charge Nurse,
NHS Greater Glasgow and Clyde

Submitted on 25/01/2023 at 12:48
Published on Care Opinion at 12:48

picture of Lewis Doult

Hi Suzystr,

I am sorry to hear your son had injured his knee and needed to attend our Emergency Department. I hope his knee is recovering.

I am really pleased to hear your son was treated with the highest level of empathy and care, keeping him informed throughout his visit. I have passed on your thanks and these lovely comments to our team and they'll be delighted to read them.

Thank you for taking the time to share your experience with us and hope your son continues to recover from his injury.

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