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The care and love they provided us was second to none

Posted By Cooperb

"The care and love they provided us was second to none"

About: Midlothian Community Hospital / Edenview Ward

(as a relative),

Our Mum, Gran & Great Granny has just spent the last 5 months under the care of Susan and her amazing team at the Edenview Ward at the Midlothian Community Hospital.  Christmas Day was made very special for all the patients under difficult circumstances, which we will be forever grateful for.

The staff on the ward are just angels and nothing was too much trouble for them, the care and love they provided to her and to us was second to none.

Thank you all so much for your dedication and hard work.  

You are all so very special.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 15 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 27/01/2023 at 15:16
Published on Care Opinion at 15:16

Dear Cooperb,

My name is Ana and I work within NHS Lothian’s Patient Experience Team. I would like to thank you for sharing your family’s recent experience of care with us via Care Opinion, your feedback is much appreciated.

It is amazing to hear that Susan and her team at the Edenview Ward at the Midlothian Community Hospital were able to deliver such great service and make Christmas Day a very special moment not only to your Mum, Gran & Great Granny, but to all the patients, despite the difficult circumstances. It is heartwarming to hear that the team made a difference to your family, and once again we thank you for taking the time to share it.

Please be assured that your kind comments have been shared with the team.

Best wishes,

Ana Mezzomo

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