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"All the staff were brilliant"

About: Royal Preston Hospital

(as the patient),

I have just completed five weeks radiotherapy and chemotherapy at the Rosemere Centre. All the staff were brilliant. Everything was explained to me and I received treatment in a professional and caring manner  The staff went out of their way to make you feel relaxed. Bowland house is a brilliant facility. However there were problems for all the people staying there with the hot water system not working, meaning no hot showers were available.  This important matter was quickly resolved when it was brought to the attention of the Head of Radiography. The care and reassurance given to myself and my wife made a difficult situation a lot less stressful. Thank you all at the Rosemere Centre.

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 15 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 26/01/2023 at 19:08
Published on Care Opinion at 19:08


Good evening and thank you for your lovely feedback.

Firstly I would like to wish you well with your treatment. I would also like to thank you for taking the time to let us know about your experience, and can give assurance that your comments will be shared with Rosemere.

I was pleased to note that the concerns that were raised about the hot water were quickly rectified however I would offer apologies for any inconvenience caused.

Kind Regards.

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