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Admission and care for cardiac ablation

Posted By Kerry223

"Admission and care for cardiac ablation"

About: Golden Jubilee National Hospital / Interventional Cardiology

(as the patient),

I would like to convey my gratitude and sincere thanks to the team involved with my admission and care in ward 2C @ Golden Jubilee Hospital, and the all the Cath Lab staff too.

I was admitted for cardiac ablation. From the moment I entered the ward, every member of the team was wonderful. They politely introduced themselves, explained all procedures and their compassionate care reassured me. 

Please convey my thanks to the 2C nursing team on shift  (Catherine, Ceri and lovely Jane) to Dr Lau for his professionalism and approachable caring manner, to the cardiophysiology staff on the ward, and to the theatre staff including Dr Quasim the anaesthetist, she was so lovely and kind. To Shelia the cardiophysiologist, and to the theatre nursing staff. I'm sorry their names escape me as I was quite anxious.

Nothing was too much trouble,  and as a fellow healthcare professional within NHS GG & C, I found the experience humbling. 

It's a strange situation to have the shoe on the other foot, so to speak. I was anxious about such a procedure happening, but from the get go, every single person I came into contact with was extremely professional and I am extremely proud of the level of care I received.

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 15 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 24/01/2023 at 11:27
Published on Care Opinion at 11:27

Dear Kerry223,

Thank you for taking the time to acknowledge the care provided by our hard working and dedicated staff.

I am delighted to hear that the care you received was of the highest standard. Our staff are committed to providing excellent patient car and I am sure our staff will be thrilled to hear such kind words.

I would be grateful if you could kindly email feedback@gjnh.scot.nhs.uk with your name, date of birth and address to allow me to ensure this is shared with all the staff involved.

Thank you again for taking the time to post your lovely comments, it is very much appreciated. I wish you all the best with your recovery.

Kind regards

Hollie

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