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Praise for professional and courteous staff

Posted By Mata Hari

"Praise for professional and courteous staff"

About: Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

I attended appointments at outpatients dept, Desk 1 in October and again in January (x-ray dept. 1st). On both visits I was looked after very professionally and courteously by all staff I was seen by.

I wanted to express my admiration for NHS staff as I couldn’t have been looked after more efficiently.  I trust that this will be passed on to staff.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 15 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/01/2023 at 14:40
Published on Care Opinion at 14:40

picture of Kevin Torbet

Dear Mata Hari

Thank you so much for providing us with your feedback on Care Opinion.

I was delighted to hear you were happy with the care and treatment you received while attending the X-Ray & Scans Department of the Queen Elizabeth University Hospital.

It was lovely to hear how all the staff you encountered were friendly, professional and courteous throughout your visit.

I will pass on your feedback to the staff within the department who I'm sure will be touched to hear they were able to make both your visits enjoyable.

Kind regards

Kevin

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Response from Annette Reilly, Office Manager, Diagnostics -Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 15 months ago
Annette Reilly
Office Manager, Diagnostics -Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 16/01/2023 at 15:24
Published on Care Opinion at 16:14

Dear Mata Hari

Many thanks for taking the time to post a response with regards to your journey in the hospital in outpatients and in the X-Ray department. I will pass on your feedback to staff within X-Ray who will be pleased to hear that you were looked after in a professional and courteous manner.

It is always lovely to receive positive feedback.

I hope you are well and continue to be.

Regards

Annette Reilly

Office Manager

X-ray department

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