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"Shortage of nurses"

About: Pilgrim Hospital

(as a relative),

My husband had a brain a subarachnoid haemorrhage which was a complication of an endarterectomy. We both terrified as we didn't know what was happening. My husband was admitted to the stroke unit at the Pilgrim Hospital at the end of December 2022.

Whilst he was on the unit it was apparent there was a shortage  of nurses.  Patients buzzers were being ignored.  My husband's nappy was down to his knees where he hadn't been changed.  He was often cold as no-one helped him put on his dressing gown. He has a left sided weakness and no-one cut his food for him - pots had lids left on, butter jam cheese and biscuits were left.  Phones were ignored.  I witnessed a nurse sitting at the desk the phone started ringing they lifted the receiver  and put it back in the cradle without answering. I asked for pain relief for one patient at 3:00 pm and he still hadn't had it when I left at 6:00pm. 

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Responses

Response from Sophie Rudge, Interim Cardiovascular Matron, ULHT 15 months ago
Sophie Rudge
Interim Cardiovascular Matron,
ULHT
Submitted on 16/01/2023 at 08:03
Published on Care Opinion at 08:03


Dear Frightened Patient

'I am so sorry to hear of your bad experience on the stroke unit. Please do contact PALS with your name and number and we will be in contact to investigate further as this is not a standard of care that we accept on the stroke unit or in the trust as an organisation. I apologise for any upset or distress this experience has caused to you and your husband. We strive for the best care for our family and loved ones and I am saddened to hear we fell short of this standard on this occasion.

Sophie Rudge

Matron Stroke Unit '

PALS - Email pals@ulh.nhs.uk

Text: 07815 707746

Tel: Lincoln - 01522 707071, Pilgrim 01205 446243, Grantham 01476 464861

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