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"No help received & very disappointed"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Leicester Tce H/Care Ctr. Northampton General Hospital (Acute) / Accident and emergency

(as the patient),

I called for ambulance Thursday early morning with very high blood pressure (220/110 ) and very intense pain in my chest and my left side.

The ambulance never arrived, so I went to A&E myself. I was there 12 hours. I had some tests done however I was not told what was wrong with me. I asked why my blood pressure jumped so high because I never had so high blood pressure. The nurse said it is because I have very high cholesterol but I did not received any medication to lower my cholesterol. I received the prescription for medication for high blood pressure and they said I can leave and go home, I went to buy my prescription and they told me the medication I have been prescribed was no longer available.

I was not given any advice and I do not know that to do moving forward.  

I have gone to my GP however they do not want give me any medication to lower my cholesterol. They said I need to wait 2 weeks and then book appointment to do the blood test. I am still weak and feel pain in my left side and I am left without help. 

When I do not mind spending so much time waiting, I understand the NHS is overwhelmed, I am really upset I did not receive help in this serious situation. I am in my early fifties and a single mum, I am upset and scared as do not know what to do and where to seek help.

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 15 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service
Submitted on 16/01/2023 at 10:11
Published on Care Opinion at 10:11


Thank you for taking the time to share your experience with us. We do hope you are feeling much better now after what must have been a scary time for you.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they can investigate what happened and why an ambulance did not attend prior to you making your own way to hospital. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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