"Total lack of contact"

My husband was taken to A&E 30/11/22 as a result of liver damage, after 8 days on AMU (during which he was given a stomach drain) he was moved to Kings as there were no beds available on Gastro. Despite numerous calls to the ward and personal requests that they relay information directly to me as well as my husband, due to his short term memory loss, I have been contacted once to advise that he had had a fall. I also witnessed him have a fall and was assured that I would get a call after his MRI. 6 hours later I rang him and he had had the scan and the results and still no one had contacted me.

5 weeks on, we are still completely uninformed on what his current health is, what is causing concern to keep him in so long or what the next steps are in his recovery. And due to the falls, he is not allowed to leave his bed unless in a wheelchair and accompanied by a member of staff but isn't being given any physio to help strengthen his muscles to avoid future falls, nor is anyone talking to him about his increasing levels of depression.

All that being said, I find the staff are friendly (tho very overworked) they just don't seem to have any answers when asked about his condition or be able to give me the name or put me in contact with someone that can answer me.

Please understand that I do appreciate everything that they are doing to help him and that they are being pulled in a million directions all at once, but it does nothing for family members that don't live locally, are working and reliant on trains(!), trying to reassure young children that daddy will come home soon(ish) and we'll do a proper Christmas then.