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"The consultation was uplifting"

About: Biggart Hospital / Physiotherapy General practices in Ayrshire & Arran

(as the patient),

When I was in my early twenties I had an operation on my right foot for a hallux rigidus and have very little purchase with my big toe. In 2017 I caught my foot on a leg of the bed and fell, breaking my right hip. I had a half-hip operation in the hospital in Ayr. A physiotherapist from the Biggart Hospital in Prestwick came out to see me on several occasions to give me exercises. She invited me to attend the Physiotherapy clinic at the Biggart for further physiotherapy. 

At the time my husband was needing a lot of care, and as I would have had to travel by bus to the clinic and back, I felt it would be too long a time for me to be away from home. I attended the MSK unit at the Biggart in December 2019 and was given exercises to do and advice about footwear. I was concerned about a falling arch, and had another appointment at the MSK unit in July 2022. I was given further exercises, and I asked if I could try a higher orthotic for my right foot. Eventually I found that this was too high, so I reverted to the first pair of orthotics which had been given to me. 

In the last month or two I have been feeling that my walking is not 'me' and having discovered that I could see a physiotherapist at the surgery -  Fullarton Practice, Ayr -  I made an appointment.  Consequently, I had a consultation with Brian at the surgery. He noticed immediately that the walking was not right and said that the problem arose not from my foot but my right hip. He tested me and discussed the problem with me and went through with me the exercises he wants me to do. 

I was much encouraged by his positive approach and am keen to follow his recommendations and see him again in a few weeks' time with hopefully a stronger hip. He was cheerful and the consultation was uplifting.  It is up to me now to do my best to follow his guidance.  


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Responses

Response from Interim Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran 16 months ago
Submitted on 06/01/2023 at 12:15
Published on Care Opinion at 12:15


Dear Buchan40

Thank you for taking the time to share your story and experience of accessing MSK Physiotherapy services at your GP Practice.

I am sorry to hear about the issues you have had with your foot and hip over the years and hope that the care and treatment you are receiving is having a great improvement with your walking.

I will ensure your lovely comments are passed to the Physiotherapist at Fullarton Practice. Our staff really appreciate when patients take the time to provide feedback on the care they have received, especially when it is making such a positive change.

Wishing you the very best with your continued recovery.

Kind regards

Marie

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