"Frustrating for staff and patients alike"

My mum went to A&E on 27.11.22 by ambulance. We followed up in the car and could not park at the hospital or on Wigan Lane. Definitely more on site parking required.

Arrived to find the corridors overflowing with patients and mum joined the queue. Ambulance staff stayed with her and I have to say all the ambulance staff were fantastic and doing a great job.

Corridor nurses had been deployed and I have to say the whole of the nursing staff were fantastic- I have only one negative comment and that is that communication could be better. I appreciate the staff are busy but no-one came to see us to tell us what was happening and when we asked no-one seemed to know.

Overall mum was on a corridor for 24 hours under full lighting and general hustle and bustle of a busy area, she was only about 30 yards from the main A&E waiting room so she found it difficult to rest. she went on a ward the following day and the area was very good (Standish Ward)

Positives hardworking staff - including ambulance crews - negatives were the wait on corridors, noise and full lighting which for an 85 year old was hard. Communication could be improved.

Overall conclusion was that staff did their best and were lovely and hardworking but our experience highlighted the shameful under funding of the NHS by successive governments.

Please pass on our thanks to the staff in A&E and Standish Ward