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Urgent care at royal derby

Story from nhs.uk

"Urgent care at royal derby"

About: Royal Derby Hospital

A&E staff completed my obs at the reception desk not in a private room along with out patients. We was able to hear all about their health issues. When we was sent to the urgent care waiting area we was told the wait time is 3 hours. We have now been waiting over 4 hours any have yet to speak to anyone. Overall very poor experience lots of very frustrated people no communication. It’s often the little things that make the difference and after reading the website it’s clear they over promise and under deliver.

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Responses

Response from Royal Derby Hospital 16 months ago
Royal Derby Hospital

Submitted on 19/01/2023 at 09:34
Published on nhs.uk at 15:47

Good Afternoon- (PALS I.D-30713)

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

Regarding the urgent care department within out hospital, unfortunately the department is with a different company - Derbyshire Health care and you can contact them regarding your complaint by email or telephone- - dhuurgentcare.clinicalgovernance@nhs.net or telephone- 0300 1000 407

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS)

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