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"A great experience in A&E"

About: Stepping Hill Hospital / Emergency Department

(as the patient),

I was admitted into Stepping Hill in December and was soon diagnosed with Influenza A. I spent four nights in hospital, over 24 hours of which in A&E.

On entering A&E I was seen swiftly by a lovely nurse called Helen. I then received most of my care from a man called Paddy. I would like to pass on my deepest thanks to Paddy for his kindest and brilliant care. I felt he listened intently to my concerns and was very understanding. I was particularly worried as I had developed ketones (due to being Type 1 diabetic) and I'm 6 months pregnant.

Nothing seemed to be too much hassle for Paddy. He came to see me several times throughout his shift, even though A&E was extremely busy. He swiftly found me a bed and explained different tests, results and next steps clearly. I told Dr Bell (my endocrinologist) that I felt as though I was Paddy's only patient, which I obviously wasn't!

Please can you pass on my heartfelt thanks to Paddy and wish him a merry Christmas, and a happy new year.

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 13 months ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust
Submitted on 07/03/2023 at 11:04
Published on Care Opinion at 11:04


Hello,

Thank you for taking the time to share your feedback. I am really pleased to read your lovely comments about your care in A&E, particularly from Paddy.

I will ensure your comments are shared with Paddy as well as the Nursing Managers for the department. Attending A&E can be a very stressful time so receiving care that felt as kind and understanding is great to share.

Kind regards,

Patient Experience Team


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