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"Lucky to have such a fantastic IBD Team"

About: University Hospital Wishaw / Gastroenterology

(as a service user),

My son was diagnosed with crohns disease in 2018 when he was 7. He was diagnosed fairly quickly but it has been a slow and ongoing process getting the right medication for him and he also had some surgery in 2021.

It has been a difficult road and there have been some hiccups in his care during hospital stays but mostly due to staff shortages.

After joining a UK wide support group for parents of children with IBD I have come to realise how lucky we are to have such a fantastic IBD team in NHS Lanarkshire. 

Having a nurse specialist as a direct contact is common practice, however from what I have read it is not as common to have a nurse as supportive as Ali. She has been a fantastic support over these years  I have called on her expert advice frequently and nothing is ever an inconvenience. I have also called Heather the IBD secretary at times when Ali is off she does her best to help and contacts the consultants. 

The consultants that also do a great job and having direct access to ward 19 have also made this journey easier than some of the stories I have read. Thank you to the IBD team and NHS Lanarkshire for providing this service.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 16 months ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 30/12/2022 at 11:29
Published on Care Opinion at 11:29


Dear Lor81

Thank you for taking the time to feedback to us about recent experience at University Hospital Monklands, Ward10. Sorry to hear of your son’s journey. I am delighted you receive the support and advice required from our friendly team, especially Ali. It is great encouragement for the staff to be recognised and feel valued. It will be a pleasure to share your feedback and kind words with them.

I hope your son is doing well

Kind regards, Karen

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Update posted by Lor81 (a service user)

Hi Karen

Think there wasn't an option to click on for the Paediatric IBD/Gastro team at Wishaw. The closest was to tag it to the IBD ward at Monklands. Hope that makes sense and recognition of a wonderful job goes the right team. L

Response from Tracy Molloy, Subscriber Services Manager, Subscriber Support, Care Opinion 16 months ago
Tracy Molloy
Subscriber Services Manager, Subscriber Support,
Care Opinion

I support our lovely subscribers and always happy to answer any support query and demonstrate the sites key features & functionalities

Submitted on 30/12/2022 at 15:57
Published on Care Opinion at 16:06


picture of Tracy Molloy

Dear Lor81,

Thank you for updating us about which service your story was about, we have now pushed the story down to the correct service.

Wishing you all the best

Tracy

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 16 months ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 30/12/2022 at 16:02
Published on Care Opinion at 16:02


Apologies Lor 81, that is my error. Sorry for the mix up.

Regards, Karen

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