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"The staff were fantastic"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Vascular Surgery

(as the patient),

I had a heart attack, and again on the next day. At first I thought it was bad heartburn, but it got really bad so we went to A&E. It was so busy and the staff were fantastic, treating me with dignity and care throughout. I was assessed and monitored for 20 hrs while we waited on a bed in the cardiac ward. Prior to the transfer into the ward, I had another episode and this time it was excruciating, but at the time I was being looked at by the cardiac Dr, so instant care was on hand. I was later transferred to Ward 103. 

In 103 I was very well looked after by ALL the staff who attended to me. Very good information and I always knew what was going on. I was taken to theatre and I had my procedure, which included a balloon blown up in my small artery opening my blood flow. During this I was constantly spoken to and was told how it was going (pain was excruciating) and given meds to relax me. The aftercare in the ward once again was great. 

I just want to say thank you to all the doctors, nurses and everyone else who looked after me at this very scary time.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian about a year and a half ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 23/12/2022 at 16:54
Published on Care Opinion at 16:54


picture of Michelle Jack

Thank you so much for taking the time to send us this positive feedback. I am pleased we helped make a difficult time a little bit easier the team will be very happy at that and I will make sure they get this.

Take care and hope you are recovering well.

michelle

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Response from Emer Shepherd, General Manager Emergency, Acute & General Medicine, Emergency, Acute & General Medicine, Royal Infirmary Edinburgh - NHS Lothian about a year and a half ago
Emer Shepherd
General Manager Emergency, Acute & General Medicine, Emergency, Acute & General Medicine,
Royal Infirmary Edinburgh - NHS Lothian

General Manager Emergency, Acute & General Medicine

Submitted on 23/12/2022 at 18:12
Published on Care Opinion at 19:41


Dear Kev28

Many thanks for taking the time to post your feedback. I am delighted to hear that you had a positive experience in our Emergency Department and I will pass your compliments on to my teams. Hopefully you are feeling better and I wish you a speedy recovery.

Best wishes

Emer

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