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Myself and my husband

Posted By Endeavor22

"Myself and my husband"

About: Chesterfield Medical Partnership

(as the patient),

Not able to make appointment after 30 minutes of trying to get through. Alternative offered was to ring 111 and then receptionist put the phone down. 

This service is seriously failing and needs to be addressed as I believe that there will be a number of people out there who are suffering as a result of this poor service!

Interestingly, we have hosted a family from Ukraine and they have told us about people going back to a country where there is a war because they can’t get seen here by their GP’s!

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Responses

Response from Chesterfield Medical Partnership 15 months ago
Chesterfield Medical Partnership

Submitted on 10/01/2023 at 10:58
Published on nhs.uk at 13:19

Dear Patient

We are truly sorry that you are unhappy with our services and that we have been unable to meet your expectations. We are currently experiencing unprecedented demand across the healthcare system as winter illnesses take hold, and services are struggling under the pressure.

We are shocked to hear that the receptionist terminated the call. All of our calls are monitored and we are able to listen back to the calls. If you would be happy to provide us with more information, we can investigate this and get back to you with a formal response as to why this happened. Please fill in the following form if you would like us to do so: https://www.rpcchesterfield.co.uk/complaint-compliment--concern-form

Kind Regards,

Royal Primary Care

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