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Rescheduling an appointment

Posted By Ellex64

"Rescheduling an appointment"

About: Royal Edinburgh Hospital / General Psychiatry

(as the patient),

I have been offered an appointment at the Cullen Centre (finally after a three month wait) and I need to cancel it as I have had to return to London for a funeral and for Christmas. I have tried to contact them to cancel and reschedule for a whole week and I am failing to get through. The phone always rings and I always leave a message but no calls have been returned.

I really need this appointment and I don’t want to miss out on the opportunity to get due to a lack of miscommunication. There is no email address for them anywhere either which is very stressful and certainly not helping my problems surrounding stress and eating.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 16 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 20/12/2022 at 13:35
Published on Care Opinion at 13:35

Dear Ellex64,

My name is Ana and I work within NHS Lothian’s Patient Experience Team.

Thank you for taking the time to share your feedback with us via Care Opinion. It was really disappointing to read about your negative experience, this is not the type of service we aim to provide to patients, and I would like to take this opportunity to sincerely apologise for that.

May I please ask you to contact the Patient Experience Team with your details, either by email at feedback@nhslothian.scot.nhs.uk or by telephone 0131 536 3370 (lines are open Monday to Friday 9am to 2pm). This will allow us to look into your situation further.

Please be assured that your feedback has been shared with the relevant management team who will review this appropriately.

Once again, thank you for sharing your experience, your feedback is much appreciated.

Best wishes,

Ana Mezzomo

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